Refund, Shipping, Taxes, and Payment Policy

Welcome to Hair Library! We want to ensure your experience with us is as smooth as possible. Below is our policy covering refunds, shipping, taxes, and payment. By using our services and website, you agree to the terms outlined in this policy.

1. Refund Policy

1.1. Refunds for Services: If you are dissatisfied with a service, please notify us within 48 hours of your appointment. Refunds for services will be evaluated on a case-by-case basis. We may offer a partial or full refund if there was an issue with the service provided.

1.2. Refunds for Pre-Paid Services: Pre-paid services are subject to our cancellation policy. Refunds for pre-paid services will be considered based on the terms outlined in our cancellation policy.

1.3. Refunds for Products: We do not offer refunds on products unless they are defective or damaged upon receipt. If you receive a defective or damaged product, please contact us within 3 days with photographic evidence for a replacement or refund.

2. Shipping Policy

2.1. Product Delivery: Products purchased through our website will be shipped to the address provided during the checkout process. We aim to process and ship orders within 7 business days.

2.2. Shipping Fees: Shipping fees are calculated based on the destination and the weight of the products. Shipping fees will be displayed during the checkout process.

2.3. Delivery Time: Delivery times may vary depending on your location. Estimated delivery times will be provided during the checkout process.

3. Taxes

3.1. Sales Tax: Sales tax will be applied to orders as required by applicable laws based on your location. The sales tax amount will be displayed during the checkout process.

4. Payment Policy

4.1. Payment Methods: We accept various payment methods, including credit/debit cards and other methods as indicated on our website.

4.2. Payment Security: We prioritize the security of your payment information. We use industry-standard encryption and security measures to protect your payment details.

4.3. Payment Processing: Payment will be processed at the time of purchase for products and services. For pre-paid services, payment will be processed as outlined in our booking and appointment confirmation process.

5. Contact Us

5.1. If you have any questions or concerns regarding our refund, shipping, taxes, or payment policy, please contact us at [email protected]